Below is a step-by-step guide on how to troubleshoot through issues on login.
Step 1: Double-Check Your Login Details
Before trying anything else, confirm:
You are using the correct email address
Your password is typed correctly
There are no extra spaces before or after your email
If you have multiple work or personal emails, make sure you're using the one associated with your 3MotionAI account.
Step 2: Reset Your Password
If you don’t remember your password or suspect it may be incorrect:
Go to the login screen on either the portal (portal.3motionai.com) or the 3MotionAI Pro mobile app
Click reset password?
Enter your email address and press “Submit”
Check your inbox for a reset email
Follow the instructions to create a new password
If you don’t see the email within a few minutes, check your Spam/Junk folder.
Step 3: Confirm You Have an Active Account
You may not be able to log in if:
Your organization has not yet created your account
You have not accepted your invitation
Your trial has expired
If you're unsure, contact your administrator or support team to confirm your access.
Step 4: Try a Different Browser or Device
Sometimes login problems are caused by browser or device issues. Try the following:
Refresh the page and try again
Log in using an incognito/private window
Clear your browser cache and cookies
Try a different browser (Chrome is recommended)
If using the app, ensure it is updated to the latest version
Step 5: Check Your Internet Connection
A weak or unstable connection may prevent login. Make sure:
You have a reliable Wi-Fi or cellular connection
Any VPN or firewall restrictions are not blocking access
If you're on a workplace network, your IT team may need to allow access.
Step 6: Look for an Error Message
If you see an error such as:
Invalid email or password
Tenant not found
Something went wrong
Take a screenshot or record the error — it helps support diagnose the issue faster.
Step 7: Contact Support
If you’ve tried the steps above and still cannot log in, please contact our support team. When contacting support, please include:
Your registered email
Whether you are using the app or portal
Any error message shown (from Step 6, if appropriate)
A screenshot (if possible)
Contact Support at: [email protected]