Sometimes video assessments may not complete immediately.
First, try the following steps:
Check your internet connection — unstable networks can slow or interrupt processing
Refresh the page
Allow more time — large video files or complex movements take longer to process
If the problem persists, contact support ([email protected]) and include the following information:
Your registered email
The JobID (e.g., xxxxx_risk)
Whether the analysis was completed on the 3MotionAI Pro app or web portal
Any additional helpful information such as screenshots or error messages